{"id":27,"date":"2020-02-19T09:25:43","date_gmt":"2020-02-19T09:25:43","guid":{"rendered":"https:\/\/www.demo.cosmoswp.com\/demo-14\/?page_id=416"},"modified":"2026-07-19T15:47:07","modified_gmt":"2026-07-19T15:47:07","slug":"home-2","status":"publish","type":"page","link":"https:\/\/techdurgesh.ddns.net\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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Hello<\/p><\/div><\/div>\n\n\n\n

I’m Durgesh Sharma

Senior IT Support & Infrastructure Engineer <\/h2><\/div><\/div>\n\n\n\n

IT support & systems engineer || Networking, Supersubnetting || M365, O365 support || Windows server 2012R, 2016, 2022 & 2025 || Linux ubuntu server support<\/p><\/div><\/div>\n\n\n\n

<\/i>Download CV<\/span><\/a><\/span><\/div>\n<\/div><\/section>\n\n\n\n
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Profile<\/h2><\/div><\/div>\n\n\n\n

Results-driven Senior IT Support & Infrastructure Engineer with comprehensive expertise in architecting, securing, and managing enterprise IT environments. Proven track record in orchestrating multi-vendor cloud ecosystems across AWS, Azure, and Alibaba Cloud, alongside extensive administration of Windows Server (2012\u20132025), Linux Server, Microsoft 365, and G-Suite, Google Workspace. A hands-on technical leader expert in configuring robust networking frameworks utilizing Fortigate Firewall, Cisco, Meraki, TP-Link, and Aruba APs, complemented by strict data governance and BCDR (Business Continuity\/Disaster Recovery) strategies linking QNAP NAS to Azure Blob storage. Adept at life-cycle IT asset management via Snipe-IT, GLPI, and Zoho, while seamlessly overseeing full-stack enterprise support, hardware diagnostics (Desktop, Laptop, macOS, iOS, Android), hybrid print servers (HP, Xerox), and security systems (Hikvision CCTV\/Biometrics and ZKTeco\/Matrix COSEC). Strategically bridges infrastructure with modern web environments, maintaining high-availability web platforms built on WordPress, React, Angular, and Next.js.<\/p><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/section>\n\n\n\n

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Core Skills<\/h2><\/div><\/div>\n\n\n\n

Expertise<\/p><\/div><\/div>\n\n\n\n

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Cloud & Directory<\/h3><\/div><\/div>\n\n\n\n

Microsoft Azure, AWS, Alibaba Cloud, Microsoft 365 (M365), Google Workspace \/ Google Business<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Operating Systems<\/h3><\/div><\/div>\n\n\n\n

Windows Server (2012\u20132025), Linux, Windows 10\/11, macOS<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Networking & Firewalls<\/h3><\/div><\/div>\n\n\n\n

Fortigate, Cisco, Cisco Meraki, TP-Link, D-Link, Aruba Access Points<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Storage & Backup<\/h3><\/div><\/div>\n\n\n\n

QNAP NAS, Hybrid On-Premise to Azure Blob Storage Backup Systems<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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ITAM & CRMs<\/h3><\/div><\/div>\n\n\n\n

Snipe-IT (Self-Hosted), GLPI (Self-Hosted), AssetTiger, Zoho CRM<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Physical Security<\/h3><\/div><\/div>\n\n\n\n

Hikvision CCTV, Hikvision Biometrics, ZKTeco, Matrix COSEC<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Web Development<\/h3><\/div><\/div>\n\n\n\n

Web Development: WordPress, React, Angular, Next.js<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Hardware & Endpoints<\/h3><\/div><\/div>\n\n\n\n

HP & Xerox Network Print Servers, Desktop, Laptop, iOS, and Android diagnostics<\/p><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/section>\n<\/div><\/section>\n\n\n\n

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Experience<\/h4><\/div><\/div>\n\n\n\n

Working History<\/h2><\/div><\/div>\n<\/div><\/section>\n\n\n\n
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Emirates Medical Fitness (Dubai)<\/h5>2025-Present<\/span><\/div>

Senior IT Support & Infrastructure Engineer<\/h3>

Key Responsibilities
Managed end-to-end IT infrastructure for government systems, ensuring maximum uptime for critical business applications including Amer, Tas-heel, and Dubai Health Authority (DHA).

Administered hybrid identity and cloud networking, leveraging Active Directory, Microsoft Entra ID (Azure AD), Group Policies, and Cisco Meraki Dashboard\/Portal operations.

Engineered and secured enterprise network infrastructure, configuring Cisco routers\/switches, FortiGate firewalls, Aruba PoE Access Points, VLANs, and corporate VPNs.

Optimized storage, backups, and workplace solutions, managing Windows File Servers and QNAP NAS (RAID), while supervising Hikvision CCTV, COSEC biometrics, and hp xerox & printing technologies.

Governed user endpoints, assets, and ERP platforms, provisioning Windows 10\/11 Pro, Office 365, and AxisPro ERP (HR\/Payroll\/CRM) while tracking lifecycles via AssetTiger, Snipe-IT, and Spiceworks.

Strengthened cybersecurity and high-tier L1\/L2\/L3 support, executing Windows Server (2019\u20132025) patch management, disaster recovery, vendor AMCs, and incident resolution for 300+ users via ServiceNow.<\/p><\/div><\/div><\/div><\/div><\/div>

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Compass Insurance Brokers LLC<\/h5>2019-2025<\/span><\/div>

IT Manager<\/h3>

Key Responsibilities
Orchestrated end-to-end IT infrastructure and L2 workflows, aligning servers, networks, cloud services, and end-user computing while streamlining incident management via ServiceNow.

Administered hybrid server and cloud environments, managing Windows Server (2012\u20132022), Active Directory, Group Policies, VMware, Linux Ubuntu, and multi-cloud solutions (Azure, AWS, Alibaba Cloud).

Optimized Microsoft 365 and storage systems, securing Exchange, SharePoint, Teams, and OneDrive while managing QNAP NAS storage, RAID setups, and Azure Blob backups.

Engineered network security and regulatory compliance, configuring FortiGate 100E firewalls, Cisco\/D-Link switches, Aruba AP22, VLANs, and VPNs to meet strict CBUAE requirements.

Governed business applications, assets, and web platforms, managing Praktora CRM, ConnectHR, Tally ERP, SQL databases, WordPress sites, and IT asset lifecycles via AssetTiger\/ManageEngine.

Supervised workplace technology and IT projects, overseeing Hikvision CCTV, ZKTeco biometrics, UTAX printing, vendor AMCs, procurement audits, and infrastructure upgrades. <\/p><\/div><\/div><\/div><\/div><\/div>

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Computer Care Group LLC<\/h5>2015-2019<\/span><\/div>

Service Center Incharge<\/h3>

Key Responsibilities
Directed daily service center operations and a team of technicians, optimizing job allocations, monitoring workflows, conducting strict quality checks, and managing team performance.

Executed advanced hardware and chip-level diagnostics, repairing multi-brand laptops, desktops, workstations, and servers through component-level replacement, soldering, and BIOS programming.

Resolved complex software and OS conflicts, troubleshooting driver incompatibilities, application faults, and network-related issues across enterprise Windows environments.

Administered corporate AMCs and client relations, ensuring strict SLA adherence, conducting preventative maintenance, and providing technical consultations with after-sales support.

Managed supply chain and workshop operations, coordinating with vendors for spare parts procurement, handling warranty claims, and tracking digital inventory and service tickets.

Provisioned core IT infrastructure for corporate accounts, deploying clean OS installations, managing off-site server maintenance, secure data backups, and network troubleshooting.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n

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My<\/h4><\/div><\/div>\n\n\n\n

Certificates<\/h2><\/div><\/div>\n\n\n\n
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Microsoft Certified Solutions Associate (MCSA) \u2013 Windows Server 2016<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Diploma in Computer Hardware & Networking<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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MCTC \u2013 Certified Chip-Level Hardware Repair Technician<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Cisco Certified Network Associate (CCNA) \u2013 Currently Pursuing<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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ITIL\u00ae 4 Foundation Certification \u2013 Currently Pursuing<\/p><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/section>\n<\/div><\/section>\n\n\n\n

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portfolio<\/h4><\/div><\/div>\n\n\n\n

Education<\/h2><\/div><\/div>\n\n\n\n

Mumbai, India
Sandesh College of Arts, Commerce and Science,
Undergraduate Coursework: Bachelor of Commerce (B.Com)<\/p><\/div><\/div>\n\n\n\n

Mumbai, India
Sandesh College of Arts, Commerce and Science, Higher Secondary Certificate (HSC)<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Known<\/h4><\/div><\/div>\n\n\n\n

Language’s<\/h2><\/div><\/div>\n\n\n\n

English, Hindi, Marathi<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Let\u2019s Build Something Great Together<\/h2><\/div><\/div>\n\n\n\n

Have a project in mind, or just want to chat about the possibilities?
I\u2019m always open to discussing new opportunities, creative ideas, or innovative projects. Ready to take the next step?<\/strong> Drop me a line, and let\u2019s turn your vision into reality.<\/p><\/div><\/div>\n\n\n\n

<\/i>Hire me<\/span><\/a><\/span><\/div>\n<\/div><\/section>\n\n\n\n
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Contact <\/h4><\/div><\/div>\n\n\n\n

Get In Touch<\/h2><\/div><\/div>\n\n\n\n

Have a question, a project in mind, or need expert IT infrastructure consulting in Dubai? Let\u2019s connect. Drop a message or reach out directly via phone or email, and I will get back to you promptly to discuss how we can optimize your technology frameworks.<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Phone<\/h4><\/div><\/div>\n\n\n\n

+971 50-356-7066 <\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Location<\/h4><\/div><\/div>\n\n\n\n

Al Karama, Dubai UAE.<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Email<\/h4><\/div><\/div>\n\n\n\n

techdurgeshsharma@gmail.com<\/p><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/section>\n\n\n\n

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